NU:YU
Turning Skincare Science into a Clearer Customer Experience. FDRY created a premium Shopify experience for NU:YU, making science-led skincare easier to understand, explore and purchase on mobile.


Results
Measurable impact
- Conversion Rate
- +41%
- Subscription Retention
- +81%
- Average Order Value
- £110
Overview
Turning Skincare Science into a Clearer Customer Experience
NU:YU is a luxury skincare brand built around HEXCELL™, its proprietary skincare complex. The brand combines clinical credibility with modern elegance. However, communicating the science behind its products required a clear and engaging digital experience.
The website also needed to build trust and encourage customers to purchase. In particular, it had to serve mobile shoppers with an intuitive journey from product discovery to checkout.

Approach and Process
Designing a Mobile-First Shopify Store
First, we created a clean, refined design that reflects NU:YU’s’s premium positioning. We then structured the content to explain product benefits clearly, helping customers understand the science behind HEXCELL™.
Visual cues, subtle animations and considered typography made key information easier to absorb. Meanwhile, user-generated content and verified reviews helped reinforce trust.
We also prioritised mobile usability. Sticky calls to action and swipeable product carousels made browsing more intuitive. In addition, we simplified the checkout journey to reduce unnecessary friction.
Finally, we built a flexible Shopify setup. This gives the NU:YU team greater control over content and merchandising, making future updates easier to manage.

Outcome
A Premium Digital Experience Built for Growth
The result is a polished Shopify store that brings NU:YU’s scientific approach and premium brand identity together. Customers can explore product benefits more easily, while clear calls to action support the path to purchase.
The mobile-first experience also creates a stronger foundation for subscriptions and repeat purchases. As the brand grows, the flexible Shopify platform gives the team room to evolve its product offering and customer experience.

